GENERAL TERMS AND CONDITIONS Eat@home'S PLATFORM (May 2023)

These general conditions ( "Terms") apply between you as a private person/consumer or company ( "You" , "You" ) and Eat@home Näset AB, org. no. 556994-9604, Falsterbovägen 91 F, 239 40 FALSTERBO, Sweden ( "Eat@home" , "we" , "us" ), when you shop via www.eatathome.se and Eat@home's downloadable mobile app (together the "Platform" ).

By registering an account with Eat@home and placing an order via the Platform, you confirm that you have read and accept these binding terms and conditions and certify the accuracy of the information you provided.

• You are at least 18 years old;
• You have the legal capacity to enter into an agreement; and
• You are the holder of the bank/credit card or bank account used for purchases on the Platform.

Eat@home has the right to update or change the Terms at any time. The Terms applicable to Your order are the version available on the Platform at the time of order. It is your responsibility to keep yourself updated on the latest version of the Terms.

If you have questions about these Terms or if you want to get in touch with us for any other reason, you will find contact details for our customer service at the bottom of these Terms under section 17.

Eat@home only allows one account per customer. You are responsible for keeping your login details safe to prevent them from being spread further. If a third party gains access, or if you suspect that a third party has access, to your login details, you must immediately inform Eat@home , in which case Eat@home reserves the right to close down or delete your account without further notification. If you do not inform Eat@home in case of such suspicion, you will be responsible for the continued activity on your account.

If you forget your password, it can be reset by using the link “Forgot your password?” on the Platform.

If You wish to delete Your account, please send an email to our customer service or a message via chat to the Eat@home Help Center, see section 17.

3.1 The Platform

Via the Platform, you can order products in the form of meals, foodstuffs and other goods (" Products" ) that Eat@home , Eat@home 's partner restaurants (" Restaurants" ) as well as Eat@home market and partner stores (collectively "Stores" ) keep available on the Platform. Restaurants and Shops are hereafter collectively referred to as "Partners" .

3.2 The platform's offer

The range and ranking of Partners and Products on the Platform may vary from time to time.

The range and ranking are based on, among other things at which delivery address you enter and any search filters that you entered yourself in the Platform (e.g. filtering on specific categories or by "delivery time"). In order to ensure the Product's quality until delivery and the delivery time to You, the range on the Platform is limited to Products that are delivered from Partners with a business location close to Your delivery address.

If you change your delivery address, or choose the Pick-Up option (pickup at the Partner's business location), the range and ranking can therefore change, but other circumstances such as weather, traffic and demand can also affect the range and ranking.

Partners also have the option of paying for so-called priority ranking (“Paid Placement”) . Such Paid Placement is marked on the Platform, e.g. such as “selected”, “sponsored”, “offer” or similar. Furthermore, Restaurants that are top performers on the Platform in terms of order flow, average customer rating, availability and low number of canceled orders can be labeled "Top restaurant". Finally, the range and ranking may depend on other parameters to ensure that you get a good customer experience.

3.3 More about how search results are ranked

When searching for Partners and Products on the Platform, the search results are primarily ranked based on the following criteria:

• The content of Your search : The search results that most closely reflect the wording of Your search query will be listed higher, e.g. Partner's name, the Products, and/or a specific offer. If Your search query consists of special characteristics that relate to Products (eg a certain type of dish) or Partners (eg a certain type of restaurant), the search results that most closely reflect such characteristics will be listed higher.
• Opening hours, distance and delivery time : The order of the search results is also based on the opening hours, distance and delivery time of the relevant Partner to Your specified delivery address. For example. a shorter delivery time means a higher ranking. Should there be more than one Partner under the same brand group in the same delivery area, the search results can be limited to only showing the Partner within such brand group that has the shortest delivery time. Note that changing the delivery address or to the Pick-Up option may change the search results.
• Popularity : The popularity of a Partner can affect the ranking of the search results. Popularity is measured e.g. through viewings and/or placed orders within a specific time frame. The greater the popularity, the higher the listing.
• Paid Placement : The ranking of the search results can also be affected by Paid Placement, marketing and promotions. A Partner who has Paid Placement will rank higher if that Partner has the Products you searched for.

Other criteria may also be important for the ranking. The relative importance between the mentioned criteria depends, among other things, on on Your search and where, purely geographically, the search takes place from. As a general starting point, however, the Partners that best match your search or have the most of the Products you searched for end up at the top. However, a Partner can get better placement if it has high ratings (high popularity) or if it can deliver quickly.

4.1 General information on orders

On the Platform, you can order Products from Eat@home and Partners for delivery and sometimes through Pick-Up. You can place orders in Swedish and English and will, after placing an order, receive a confirmation sent to the email address you entered when you registered your account with Eat@home . The confirmation contains all information regarding the order as well as the additional conditions that apply where applicable.

The products are delivered by Eat@home , any third party hired by Eat@home via staffing companies or by the Partner himself to the delivery address specified by you at the time of ordering. If you instead chose Pick-Up, you are responsible for picking up the order at the location specified at the time of ordering.

All payments for Products and other delivery fees are made on the Platform. You shall not pay anything to the courier who delivers the Product, or the Partner who delivers the Product in connection with Pick-Up.

4.2 How you complete an order

All orders are carried out on the Platform by initially choosing whether you want to have the order delivered or, if available, delivered via Pick-Up as soon as possible. You can also choose to make a pre-order for delivery or Pick-Up at a later time. A pre-order can be made up to three (3) days in advance. You then select the Product(s) you want to buy, put them in your shopping cart and place an order at Checkout.

When you press "Place order", you make an offer to buy the Products specified in the order for an amount corresponding to the order value, which is charged through the selected payment method. Please note that Eat@home never accepts orders for Products via email or our chat and that payments are always made on the Platform.

After completing the order, you will receive an email confirming that Eat@home has received the order and that we will get back to you as soon as the Partner has accepted the order. When the Partner has accepted the order and an agreement has been concluded, this will appear on the Platform. The Platform will also show the estimated delivery time or time for Pick-Up.

Please note that an order cannot be canceled by You after it has been accepted by the relevant Partner. Before that, you can change or cancel an order at any time.

By placing an order, however, you agree that the possible delivery cost, if the Partner accepts your order, is not refundable and that you have thereby forfeited your right of withdrawal regarding the delivery service once it has been completed. You can read more about Your right of withdrawal under section 13 below.

In the event that a Product, or an input to a Product in the form of an ingredient, runs out of stock with us or the Partner after the order has been placed, we and our Partners can, in consultation with you and to the extent possible, offer a replacement product instead . If it is not possible to offer a replacement product, or if Eat@home or the Partner is prevented from delivering the Product(s) for another reason, we and our Partners reserve the right to cancel the order in whole or in part, whereupon an amount corresponding to the cost of the Product that was out of stock , or the entire order, is refunded.

Upon delivery of the order, we send a receipt for the purchase to your registered email address where, among other things, the Products that are ultimately covered by the purchase appear. The receipt is issued either by Eat@home on its own behalf as the seller of the Products (see section 4.4 below) or on behalf of the relevant Partner in cases where the Partner sold the Products to You (see section 4.5 below).

4.3 Special instructions when ordering

You have the right to leave special instructions for an order or a Product/s in the order. To the extent possible and commercially reasonable, our Partners will follow these special instructions. However, neither the Partner nor Eat@home is obliged to exchange or refund an order and/or a Product/s accompanied by special instructions from You.

For special instructions related to allergens, allergic reactions, restrictions or dietary plan requirements, please contact the relevant Partner directly in accordance with section 9.2-3 below before placing the order. In the event that you are particularly sensitive to contact with certain allergens, please note that neither Eat@home nor the Partner can guarantee that your Product, despite possible special packaging, is not delivered in the same transport bag as Products containing such allergens.

4.4 Especially regarding orders from Restaurants

When Products are ordered from Restaurants on the Platform, Eat@home acts as a seller of the Products prepared by the Restaurants. In the case of such orders, it is therefore you and Eat@home who enter into an agreement.

4.5 Especially regarding orders from Stores

When Products are ordered from Stores on the Platform, Eat@home acts as an intermediary and transporter of the Products sold by the Store if you have not selected Pick￾Up from a Eat@home market. When ordering from Stores, you therefore enter into an agreement with the Store regarding the purchase of the Products, while you enter into an agreement with Eat@home regarding possible delivery of the ordered Products.

5.1 Price

Current prices for Products and delivery fees are displayed on the Platform at the time of ordering. Eat@home reserves itself for any obvious typos regarding price or other information. For each order, Eat@home charges a service fee of SEK 8. All prices on the Platform are stated incl. VAT.

Prices may be affected by offers that may be available in respect of specific Partners, the Products ordered or the product category or amount of the order, and may be offered at the expense of Eat@home or the Partner (see more under section 6 below). Furthermore, Eat@home may offer bonus programs, campaigns or the like from time to time.

Eat@home can in some cases themselves set a price for Products from Partners and can also limit Partners' ability to offer Products on the Platform.

Eat@home has the right to update prices and/or content and other information about the Products. It is up to you to find out which prices etc. apply at the time you place your order.

5.2 Delivery fee

When ordering with delivery, the applicable delivery fee is shown separately for each Partner and in your shopping cart. The delivery fee is based on e.g. on the distance to the relevant Partner, which order volumes exist at the time You place Your order, and any offers relating to the delivery fee at the time of the order. Red or green arrows may temporarily appear to show increases or decreases in the delivery fee for certain Restaurants.

5.3 Minimum order value

When purchasing via the Platform, a minimum order value may apply to orders. Which minimum order value applies may vary depending on which Partner you order from, but is always shown in your shopping cart before you place the order. When ordering Products whose total value is less than the applicable minimum order value, you pay the difference between the total value of the Products and the minimum order value that applies to the order. This amount may be deducted from the refunded amount in the event of a return.

5.4 Price reductions

In the event of a price reduction of Products in cases where Section 7a of the Price Information Act (2004:347) is applicable, the previous price will also be stated, unless it applies to Products that can quickly deteriorate or become too old. This usually happens by the previous price, i.e. the lowest price offered in the last 30 days prior to the price reduction is shown as crossed out immediately adjacent to the price reduction amount.

5.5 Price based on approximate weight

For Products whose price is based on its weight, one and the same approximate weight is given for all Products within the same product category. This approximate weight is also applied to the indication of the Product's price on the Platform, which then constitutes the final price you pay for the Product at checkout.

5.6 Return system for packaging

Prices for beverages sold in bottles and cans are displayed, where applicable, excluding deposit. For any questions about how the deposit is recovered, please visit https://pantamera.nu/ .

Furthermore, we and our Partners can have collaborations with other third-party suppliers regarding deposits on food containers as well. Such deposit is also, where applicable, excluded from the price of the Product in question.

6.1 How payment is made

Unless otherwise specifically agreed, payment for Your order must be made at the time of ordering by bank/credit card, direct payment, or the other payment methods (“Payment Methods”) offered on the Platform at the time of ordering. Also valid discount codes or gift cards (see definition below) can be used to pay all or part of your order. The Payment Methods available for your order are visible in Checkout.

Please note that Eat@home cannot guarantee that all Payment Methods are always available and that they may be temporarily unavailable or restricted from time to time. Eat@home reserves the right to offer additional Payment Methods and/or remove existing Payment Methods at any time at its sole discretion.

With your consent, your bank/credit card or payment information may be stored with our third-party payment providers for future orders. Eat@home , however, does not save your bank/credit card or payment information.

Please note that for donations through the ShareTheMeal program, the World Food Program will be the final recipient of your donation.

6.2 No own paid services

Eat@home does not provide its own payment services to You or third parties. All online payments are processed via the external payment service providers presented on the Platform. By purchasing via the Platform, you therefore accept, in addition to these Terms and Conditions, also the terms and conditions of the external payment service provider applicable to your payment. For more information, visit the respective external payment service provider's website.

7.1 Promotions, gift cards and discount codes

Eat@home may from time to time have offers in the form of promotions and other types of discounts on the Platform (" Promotions") . On the Platform, customers can also purchase gift cards that can be used to purchase Products on the Platform (" Gift Cards") . Eat@home may also offer You credits that can be used to purchase Products on the Platform (" Discount Codes") . Discount codes cannot be used to purchase Gift Cards.

Eat@home may also offer discount codes as compensation for delays or other problems with your order. Such Discount Codes are issued at Eat@home 's sole discretion and are valid for seven (7) days from the date of issue. You will find such discount codes under the "My discount codes" tab under your profile. Note that this type of Discount Code is not the same as the Discount Codes that can be issued as a result of a complaint, see more under section 13.1.

Gift Cards and Discount Codes with a fixed nominal value can be redeemed when an order is placed to pay in whole or in part for Products, delivery and other fees when ordering through the Platform, unless otherwise specified specifically for the Discount Code or Gift Card.

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1 For Adyen, see https://www.adyen.com/sv_SE/legal/terms-and-conditions (only available in English), for American Express, see https://www.americanexpress.com/se/legal/ terms/, for PayPal, see https://www.paypal.com/se/webapps/mpp/ua/legalhub-full, for Klarna, see https://www.klarna.com/se/terms/.

7.2 Limitations in area of use

The following restrictions apply to Promotions, Gift Cards and Discount Codes:

• Some Partners and Products may be excluded from Promotions, Gift Cards and Discount Codes.
• Gift cards and discount codes cannot be redeemed for cash and can only be used once.
• Gift cards and discount codes are consumed when used regardless of whether the entire amount has been used or not and can only be used before the order is completed.
• Eat@home does not add Promotions, Gift Cards or Discount Codes to orders afterwards.
• Once the validity period specified for the Gift Card or Discount Code has expired, it can no longer be used as a means of payment for purchases on the Platform, nor can it be reactivated and any balance or remaining value will not be refunded.

Please note that Promotions, Gift Cards and Discount Codes cannot be used on Products for which age restrictions apply. However, for orders containing both age-restricted and non age-restricted Products, the relevant Promotion, Gift Card or Discount Code will be applied to the non-age-restricted Products.

If Eat@home offers you introductory prices or "try-on prices", they only apply once (1) per registered user.

Gift cards, discount codes and introductory prices are usually personal and in these cases it is forbidden to sell them on to third parties, except if Eat@home has allowed it. If You misuse, or otherwise use Promotions, Gift Cards and/or Discount Codes or introductory prices in an inappropriate, fraudulent or unauthorized manner, Eat@home may terminate, withdraw or invalidate these and also reserves the right to charge You for costs and expenses in relation to such activity as well as disconnecting You from the Platform.

In addition to these Terms and Conditions, other terms and conditions may also apply to the use of Promotions, Gift Cards, Discount Codes and introductory prices. Such other conditions may then apply together with these Terms.

8.1 Delivery times

Delivery times and pick-up times for Pick-Up specified in connection with Your order and after completed payment are approximate times and may change as a result of traffic or weather conditions and other causes beyond Eat@home 's control. In the event that a delivery is delayed, or cannot be carried out, we will notify you as soon as we can. Under certain circumstances, you may be entitled to compensation in the event of delivery delays.

For orders delivered by the Partner himself, Eat@home may ask you to contact the Partner directly in case of delivery problems or delays.

8.2 Delivery

When You place an order on the Platform with delivery (direct or pre-ordered), You confirm and agree that the Products ordered will be delivered to the address You provided for the relevant order. Please note that delivery can only be made to locations at addresses that our couriers can locate and reach.

Before delivery, you are responsible for:

• be available to receive messages in the app and/or calls on the phone number you entered on the Platform; and
• be available at the specified delivery address to receive the order unless You have specified in advance that it should be delivered outside your door.

If you are not available at the time of delivery, Eat@home or the Partner has the right to leave the delivery outside the door, even in cases where you have not approved it in advance. However, this only applies to the extent that there are no restrictions regarding the ordered Product/s, e.g. that customer identification or the like is required upon delivery. Note that Eat@home , or where applicable, the Partner, has no obligation to deliver orders outside the door at the delivery address, regardless of whether you have chosen it in advance or not, to the extent that there are restrictions for this or if, according to Eat@home or the Partner, it is otherwise considered inappropriate.

Eat@home or the Partner reserves the right to cancel the order in the event that delivery cannot be carried out as a result of:

• the command cannot reach You;
• You, or where applicable, your agent, upon receipt of an order containing a Product/s that requires identification and/or for which age requirements or other restrictions apply, cannot present valid means of identification, is a minor, is perceived to be intoxicated or under the influence of drugs or otherwise does not meet the requirements for delivery or there is otherwise special reason to suspect languishing;
• You have provided incomplete and/or incorrect information when ordering; or
• You act violently, threateningly, or in violation of the command.

In the event that an order is canceled as a result of any of the reasons stated above, you forfeit the right to any refund and will be charged the full price for the Products and/or other costs that Eat@home or the Partner incurred in connection with your order for the Products, e.g. return costs.

Once the order has been delivered to Your specified delivery address, the risk of loss of, or damage to, the Product(s) passes to You. Neither Eat@home , nor, where applicable, the Partner, are responsible for any loss or damage to Products that occurs after delivery.

8.3 Pick-Up

If you have chosen Pick-Up when ordering, the Product(s) must be picked up by you at the Partner's place of business at the time specified on the Platform at the time of ordering. Depending on the type of Product/s you ordered, the Partner may require you to identify yourself with valid identification when you pick up the order. In the same way as in the case of delivery, see section 8.2 above, the Partner can refuse delivery if any of the circumstances stated there exist.

If the order is not collected within a reasonable time after the specified collection time has passed, usually 30 minutes depending on the Products ordered and the opening hours of the relevant Partner, You may be charged full price for the Products to the extent they cannot be resold and/or for other costs that Eat@home or the Partner had in connection with your order.

Certain Products may be negatively affected by you not picking them up at the time specified on the Platform at the time of ordering, e.g. refrigerated and frozen goods. Eat@home , or where applicable the Partner, is not responsible for any deterioration or any impact that may arise as a result of you not picking up the Products on time.

When you have picked up the order, the risk of loss of, or damage to, the Product(s) passes to you. Neither Eat@home nor the Partner is responsible for any loss or damage to Products that occurs after collection.

9.1 Distribution of responsibility between Eat@home and the Partner

Meals and other foodstuffs made available for purchase on the Platform are, where applicable, prepared and packaged by Partners. Eat@home does not prepare and is not involved in the preparation, preparation or packaging of the Products. In these cases, it is the Partner who is responsible for being registered as a food facility with local authorities and for complying with the requirements set by the Swedish Food Agency.

Eat@home has procedures in place to confirm that Partners who handle meals and foodstuffs are registered with the relevant authority but does not carry out its own control of the Products, but only handles them to the extent required to, where applicable, carry out the delivery of them to You.

9.2 Meals

The Partner who cooks or prepares meals made available via the Platform provides a list of, and other information about, the meal's ingredients. This is presented on the Platform, but Eat@home cannot guarantee that the information is correct and up-to-date at all times because the Partner may have replaced or supplemented a raw material or ingredient included in the meal without our knowledge. For more information about e.g. allergens, ingredients or the origin of a raw material, we therefore ask you to contact the Partner directly via the contact details available on the respective Restaurant's partner page on the Platform under the tab "Info about the restaurant" or via a link found at the bottom of the Restaurant's menu page on the Platform.

Unless otherwise specifically stated, the meals are intended to be consumed immediately after they are delivered to You and we are not responsible for the quality of the meal if it is consumed later.

9.3 Food

On the Platform, product information is provided for all Products in the form of food, but Eat@home cannot guarantee that the information on the Platform is correct and up-to-date at all times. Before consumption, it is therefore important that you carefully read through any list of ingredients, especially if you are sensitive to any particular allergen. In the event that there is conflicting information, the list of contents on the Product's packaging always applies before the product information on the Platform.

If you have questions regarding ingredients in foods sold via the Platform, you are welcome to contact the Store directly via the contact details available on the respective Store's partner page on the Platform under the "Purchase Information" tab.

9.4 Maintenance of Quality

The partner collects and prepares your order for delivery or Pick-Up immediately or according to pre-order, which can be compared to when you shop directly in store. In order to ensure that the Products maintain their quality upon delivery and that refrigerated and frozen goods are collected without delay, Your order is therefore not sent to the Partner until we have an available offer.

Products for which age restrictions apply, e.g. alcohol, over-the-counter medicines, tobacco and nicotine pouches may only be ordered by you if you are 18 years or older. When ordering such Products on the Platform, you must verify your age via BankID. Please note that by placing an order for this type of Product, you agree to enter into a binding agreement to purchase the ordered Products.

On delivery or Pick-Up, Eat@home , or where applicable the Partner, performs age and ID checks on the recipient of the order to confirm that he is the same person, or an agent specified by the customer, who placed the order. If the age and ID verification of the recipient is not approved, Eat@home or the Partner, in accordance with section 8.2 above, will not deliver/issue the Product but will return it to the Partner. However, if the order includes additional, non-age-restricted Products, they can be delivered/issued.

11.1 Respect for intellectual property rights

All copyrights, trademarks, trade names, logos and other intellectual or industrial rights owned or used by us and those included in the Platform or Eat@home 's marketing materials (including but not limited to titles, graphics, icons, scripts and source codes) are ours own, another licensor's, or Partner's property and may not be reproduced, distributed, sold, used, posted, published, transmitted, distributed, modified, changed, copied, restricted or used (in whole or in part) without our written consent.

Use of intellectual property rights as set forth above for any commercial purpose or for any other purpose without our consent is strictly prohibited, except as required to use the Platform in accordance with these Terms.

11.2 Respect for property

You may not, for any purpose, tamper with, attempt to gain unauthorized access to, modify, hack, repair or otherwise adjust our property, such as our materials, software, hardware, source codes or information.

11.3 Unauthorized use, etc

Products sold via the Platform are intended for individual use and may not be resold or transferred. Furthermore, unauthorized commercial use of the Platform is strictly prohibited and You undertake, by accepting these Terms, not to resell or assign any right or obligation in relation to Eat@home.

If Eat@home , at its sole discretion, believes that You have committed fraud, misused or used the Platform in an inappropriate or unauthorized manner, we reserve the right to suspend You from the Platform and/or terminate Your account and charge You for costs and damages incurred by us or our Partners.

We handle your personal data in accordance with Eat@home 's Privacy Policy (only available in English) and by accepting the Terms and Conditions, you are aware that we can send you e-mails and/or text messages in connection with your order.

Depending on the choice of payment method, external payment service providers may also process your personal data according to the respective payment service provider's own terms and conditions.

13.1 Complaint

You who place an order as a private person/consumer have, in the event that any Products are missing or if the Products that have been delivered to You are defective, incorrect or otherwise do not correspond to Your order, you have the right to complain about the order. To do this, we ask you immediately or no later than two (2) months after you noticed/should have noticed the error, contact our Help Center or customer service with pictures (if possible) and a description of the problem.

After we have received your notice of complaint, we will notify you accordingly. The case is then reviewed as soon as possible to identify the problem and find a solution in accordance with current consumer protection legislation. We reserve the right to determine what is an appropriate solution in each individual situation. We may also involve the Partner who accepted the order in the complaint process.

If we come to the conclusion that the reported order was incorrect and entitles you to a full refund, you may choose between receiving a refund via the same Payment Method that was used for the purchase or receiving a refund in the form of a Discount Code that can be used for future purchases on the Platform. A discount code that acts as a refund, unlike other types of discount codes according to section 6, is valid for 30 days and can be subject to the special conditions that appear in the discount code.

Please note that even if we determine that the order does not qualify for a full refund, our customer service may issue Discount Codes as a partial refund. Such Discount Codes are also valid for 30 days but cannot be combined with other offers, Discount Codes or Promotions.

Please note that the conditions applicable to Discount Codes generally in accordance with section 6 above also apply to Discount Codes which have been received as a refund.

13.2 Right of withdrawal
13.2.1 About the right of withdrawal

You who place an order as a private person/consumer have the right to withdraw from the agreement, i.e. use Your right of withdrawal, see section 13.2.2 below.

Please note that by placing an order, you give your express consent that the delivery service will begin as soon as the Partner has accepted your order and that you thereby agree that the right of withdrawal is forfeited once the service has been completed.

Examples of other situations when the right of withdrawal also does not apply to purchases on the Platform are:

• Purchase of meals, foodstuffs or other Products with a short shelf life or which can quickly deteriorate or become too old;
• Purchase of Product that was sealed upon delivery but where the seal has subsequently been broken by You;
• Purchase of Products in the form of single issues of a newspaper or a magazine;
• Purchase of Products which by their nature are mixed with other Products after delivery and thus cannot be distinguished.

For an exhaustive list of exceptions to the right of withdrawal, you are referred to the Act (2005:59) on distance contracts and contracts outside business premises.

The right of withdrawal also does not apply to orders that have had time to be returned to Eat@home or the Partner as a result of the delivery not being able to be carried out, and you have not notified us before the delivery attempt that you wish to exercise your right of withdrawal. In the event of a failed delivery attempt, the order will instead be canceled and we reserve the right to charge you for the costs in accordance with section 8.2 above.

13.2.2 Use your right of withdrawal

If you wish to use your right of withdrawal, you must inform Eat@home 's customer service according to the contact details under section 17 or the relevant Partner by clearly notifying them. Who you should inform, i.e. who is the seller of the Product/s in question, appears on the receipt, see section 13.2.3 below regarding returns to Stores. When it comes to returns of Products from Restaurants, you can notify Eat@home 's customer service directly.

You must submit Your message within 14 days from the day You receive the Product or, in cases where the order consists of a Product consisting of several parts, a substantial part of the Product. Please note that we and our Partners may refuse Your return if it is not made within the specified deadline.

You can find the form for exercising your right of withdrawal here, but You can also use the form provided by the Swedish Consumer Agency here.

When you want to use the right of withdrawal, you must, among other things, state:

• that you want to withdraw from the purchase;
• Your order number and date of order; and
• which Products you wish to return and your name and address.

13.2.3 How to return a Product

Return of Products sold by Stores must be made directly to the Store unless otherwise specified by Eat@home or the Store in question.

The product must be returned by you to the store's business location within 14 days from the date you announced that you wanted to use your right of withdrawal. For information about the Store and its opening hours as well as the address where the return should take place, see the Store's partner page or the information on your receipt. If you choose to send the Product to the Store by mail, you are the one who pays for any shipping and is responsible for the Product's condition from the date you received the Product until it is returned to the Store.

Remember to secure suitable means for the return and pack the Product in a suitable way that protects it from transport damage. All included accessories and parts must be returned together with the Product, incl. any original packaging and labels.

When returning Products sold by Restaurants where the right of withdrawal still applies, detailed information about the return address will be provided in our confirmation of Your return. Even for such returns, however, the return must take place within 14 days from notification of exercise of the right of withdrawal and You are still obliged to package the Product in a way suitable for the return.

13.2.4 Refund of Returns

After Eat@home 's or the Partner's approval of Your return, reimbursement is made with the same means of payment that You used for the order, unless otherwise agreed or stated in these Terms. If, upon return, the Product has been used, handled or packaged negligently by you, or if you have otherwise handled the Product to a greater extent than is necessary to determine its properties or function, Eat@home or the Partner is entitled to deduct an amount corresponding to the reduction in value of the Product compared with the Product's original value from the amount to be refunded.

In the case of orders from Stores, it is the Partner who is responsible for handling and approving returns as a seller. Reimbursement may therefore be conditional on the Partner receiving returned Products or receiving proof that the Product has been returned.

13.3 Limitations on refunds

Please note that Eat@home does not refund the cost of delivery or other services performed in connection with the handling of Products that have been complained about or returned. Eat@home also does not refund costs related to the minimum order value or the service fee of SEK 8. If You have paid part or all of Your order with Discount Codes, or if Your order has been the subject of other Promotions, the cost will not be refunded except in the case of Gift Cards or Discount Codes. As previously stated, you are responsible for the shipping costs in connection with any returns.

Customers have the opportunity to rate and give reviews about Partners and Products on the Platform. Reviews submitted on the Platform must be free of racist, sexist, abusive, insulting or otherwise illegal content and must not otherwise infringe the rights of third parties (including intellectual property rights). We monitor reviews and in the event a review is submitted that is in any way inappropriate or otherwise inconsistent with our review guidelines, we have the right to remove the review in question from the Platform.

To ensure that ratings and reviews come from customers who have actually purchased Products from the applicable Partner, customers may only rate and write reviews regarding a Partner after the customer's order has been delivered and only for a limited time.

15.1 Availability of the Platform

We constantly strive for you to have as good a customer experience as possible, but we cannot guarantee that access to the Platform takes place in a way that is secure, timely, uninterrupted, free of errors, technical difficulties, defects or viruses. Consequently, temporary disruptions may occur on the Platform as a result of planned or regular system maintenance, downtime due to internet or electronic communication, force majeure or other factors beyond our control. We are also not responsible for any delays, failed deliveries, errors, losses or damages arising as a result of such problems on the Platform, including such problems which naturally occur in the use of the Platform, the Internet or electronic communications.

15.2 Eat@home 's right to act against customers

We reserve the right to suspend accounts and terminate ongoing or pre-ordered orders or otherwise terminate our services to you with immediate effect if you violate these Terms, misuse our services, or otherwise cause harm or inconvenience to us, our Partners or our other customers through the use of the Platform and our services. The same applies if we have reasonable grounds to suspect that the Platform or the services are being misused by You, or if Eat@home suspects repeated false orders or complaints or if there are other reasons to suspect that Your use of the Platform is illegal or in violation of these Terms.

Suspension as a result of any of the above reasons can be done with immediate effect, but you will always receive a notification of this via e-mail. In the event of suspension, we will reimburse you for the amounts resulting from uncompleted orders reduced by the costs incurred by us or the Partner due to the suspension.

Finally, we reserve the right to disable the use of email addresses and/or payment details or means previously linked to suspected or confirmed fraud on the Platform.

15.3 Third Party Links and Websites

The platform may contain links to third party websites, applications or advertisements and by clicking on these links you are aware that you do so at your own risk. Eat@home neither controls nor approves third-party websites, links, applications or advertisements and is therefore not responsible for the content of these linked pages, nor is it responsible for any loss or damage that may be incurred by You in connection with the use of these websites, links, applications or Adverts.

15.4 Supervision

Eat@home 's operations are registered with the Environmental and Health Protection Board in Stockholm. This registration means that the business is regularly reviewed by local regulatory authorities and Eat@home only accepts Partners who are registered food businesses to handle or prepare Products in the form of meals or food made available on the Platform.

15.5 Additional Rights
Eat@home reserves the right to:

• transfer its rights and obligations under the Terms to a third party, provided that the transferring third party can be expected to fulfill its obligations under the Terms in a satisfactory manner; and
• demand compensation from You for any damages that Eat@home (incl. its board members, employees, Partners or other group companies) suffer as a result of your possible misuse of the Platform or other violations of these Terms.

In addition to what otherwise appears in the Terms and Conditions, the following limitations apply regarding Eat@home 's liability towards you, unless otherwise follows from mandatory law:

• Eat@home is not responsible for the Products being suitable for the specific purpose You intend to use them for, other than as stated in the Terms or the product information on the Platform. However, this does not affect your rights under the Product Liability Act (1992:18).
• Eat@home is not responsible for any direct or indirect damages caused by Your own use of the Platform or other information from Eat@home . However, this does not apply if Eat@home caused you the damage intentionally or through gross negligence.
• Eat@home reserves the right to cancel the execution of an order in the event of force majeure-like events such as an epidemic or pandemic, incl. Covid-19, natural disasters, war, terrorist attacks, political unrest, strike, lockout, blockade or other contractual impediment, fire, accident or other circumstance beyond Eat@home 's reasonable control, or other circumstance that significantly complicates or impairs the conditions for an order to be completed.

The terms and conditions are drawn up, and must be interpreted, in accordance with Swedish law.

Disputes between you and Eat@home must be resolved by agreement in the first place. In the event that you and we do not agree, the dispute, in the event that you have purchased Products via the Platform as a private person/consumer, shall be settled by the Allmänna Reklamationsnämnden (ARN). Eat@home follows ARN's recommendations. Otherwise, the dispute must be finally settled by a general court.

As a private person/consumer resident within the EU, you also have the right to use the European Commission's ODR platform (European Online Dispute Resolutions) regarding dispute resolution via the internet. The ODR platform can be found here.

If you have any questions about the Platform, Products or orders or if you experience any problems with your account, you are welcome to contact our customer service via e-mail at support@Eat@home .se or by writing in our chat which you can find under the tab “Help Center” on the Platform. For current information about our customer service's opening hours, please refer to our website.